Here you will find all legal regulations and information for the use of the Believa B2B online shop.
§ 1 General
These General Terms and Conditions (GTC) apply to all contracts concluded between believa GmbH and consumers via the online shop on the website www.believa.de . The version valid at the time of contract conclusion shall apply. The contract language is German.
§ 2 Order and Conclusion of Contract
We offer consumers the opportunity to order goods electronically via our online shop. An order becomes binding when the customer activates the “BUY NOW” button at the end of the order process in the “Review and Pay” section. Before submitting the order, the entered data and the shopping cart can be changed at any time. The order constitutes a binding offer by the customer to conclude a purchase contract. BELIEVA GmbH will usually confirm receipt of the order by sending an automatic order confirmation via email; however, this does not yet constitute acceptance of the offer. Acceptance of the contract takes place upon sending the shipping confirmation by email or, at the latest, upon dispatch of the ordered goods. Order data and the GTC will be sent to you via email. Orders can only be accepted from customers who are at least 18 years old. All products are sold only in quantities customary for household use. This applies both to the number of products ordered within a single order and to multiple orders of the same product.
§ 3 Delivery
Delivery is made to the address provided by the customer or to a DHL Packstation. Delivery is only available within EU member states. For orders with a value of up to €50.00, a flat shipping fee of €3.95 is charged. Orders over €50.00 are shipped free of charge. Shipping takes place within 1–2 working days after payment has been received, provided the item is marked as “available” in the online shop. Shipping is generally carried out via DHL.
§ 4 Prices
All prices stated on www.believa.de include the applicable statutory VAT. Packaging and shipping costs are not included in the price and will be charged separately (see Delivery).
§ 5 Payment Terms
Delivery of the goods ordered by the consumer will only be made against advance payment. The buyer is obliged to pay for the ordered goods immediately after submitting the offer. If payment is not received, no contract is concluded. Goods will only be shipped after payment has been received by BELIEVA GmbH. Various payment methods are available in the online shop.
§ 6 Right of Withdrawal for Consumers
Consumers are entitled to a right of withdrawal in accordance with the following cancellation policy.Widerrufsrecht
The right of withdrawal pursuant to § 6 applies exclusively to consumers, not to businesses.
§ 7 Warranty, Liability
Warranty claims are governed by the provisions of the German Civil Code (BGB), unless otherwise stated below. If the customer is a business, the delivered goods must be inspected immediately upon receipt for quality and quantity deviations. Any recognizable defects must be reported in writing within one week of receipt; otherwise, warranty claims are excluded. Deviations of goods from descriptions or images do not constitute claims by the buyer. Descriptions and information do not constitute guarantees in the legal sense. Defects must be reported immediately, but no later than one week after discovery. In the event of justified defects, we will, at our discretion, either repair the goods free of charge or provide a replacement. Repeated repairs are permitted. Warranty claims are only available to the direct buyer. In all cases where we are liable for damages, we are only liable in cases of intent or gross negligence.
§ 8 Data Protection
By visiting our website, general information is automatically transmitted and stored. This includes your IP address, date and time of your visit, the pages accessed, your operating system, browser type and version, and the website from which you accessed our site.
This data is collected for statistical purposes and to optimize the website. It does not allow any conclusions to be drawn about your identity.
Personal data is only collected if you voluntarily provide it during the ordering process or when registering for a newsletter. We use the data you provide without separate consent solely for the processing and fulfillment of your order.
If you create a customer account, your personal data will be stored permanently in our customer database. For guest orders, data is used only in connection with the respective order.
Without your explicit consent or legal basis, your data will not be shared with third parties outside the scope of contract processing. Within the order process, your data will only be shared with the shipping provider and, depending on the payment method, with the respective payment service provider.
The use of your data by these providers is subject to their respective terms and conditions.
In accordance with the German Federal Data Protection Act, you have the right to free information about your stored data, as well as the right to correction, blocking, or deletion of such data.
If you subscribe to the newsletter, your email address will be used for advertising purposes until you unsubscribe. You can unsubscribe at any time. The data you voluntarily provide during newsletter registration will also be used to personalize the newsletter. Once you unsubscribe, your data will be completely deleted.
Use of Facebook Social Plugins
Our website uses plugins from the social network facebook.com. These plugins establish a direct connection to Facebook servers. We have no influence on what data Facebook collects at that moment. Further information can be found here: http://developers.facebook.com/plugins
Data Security
All data transmitted during the ordering process is encrypted via SSL-secured pages. Payment data collected by payment service providers is not stored on our servers but transmitted directly and securely to the respective provider.
§ 9 Jurisdiction / Severability Clause
If the customer is a consumer, the statutory place of jurisdiction applies. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with this contract is Düsseldorf. German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.